Revving Up Sales: Digital Marketing for Auto Dealers Guide

December 15, 2023 | By: Gail Rubinstein

It was a crisp fall day when I first stepped into the chaotic world of digital marketing for auto dealers. Surrounded by sleek, shiny vehicles and eager salespeople, it felt like an alien universe. But let me tell you something – that ‘alien universe’ turned out to be filled with endless opportunities.

You see, as consumers have shifted online, so has the car buying process. Auto dealerships now need more than just glitzy showrooms; they need to harness digital channels effectively to connect with potential buyers in meaningful ways.

This might sound daunting but fear not! We’re about to set out on an excursion investigating everything from hunt motor promoting and online media techniques the distance down to notoriety the board and setting up a strong advanced nearness.

Intrigued? Buckle up because we’re about drive full-speed into this fascinating world!

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digital marketing for auto dealers

Understanding Digital Marketing for Auto Dealers

Understanding Digital Marketing for Auto Dealers

Digital marketing has revolutionized the way auto dealers connect with potential car buyers. As we navigate through an increasingly digital world, understanding and leveraging these strategies is vital to staying competitive in the automotive industry.

The core of digital marketing is its capacity to communicate directly with customers. For auto dealers, this means connecting with potential customers at different stages of their vehicle purchase journey. Your dealership can be with potential customers throughout their vehicle-buying experience, from the initial search to making a deal.

Tapping into Online Research Habits

The majority of car shoppers kick off their buying process online. In fact, research shows that 95% of them use digital platforms as a source for information about cars and trucks before making a decision on what vehicle best suits their needs.

This makes sense when you consider how convenient it is to access resources like reviews and price comparisons from home or even on-the-go via mobile devices. The question then becomes – how does your dealership show up during these critical moments?

Leveraging SEO & PPC Advertising

A well-crafted SEO strategy ensures that your website appears high in Google Search results when someone types keywords related to cars or dealerships into the search bar. Paid advertisements such as Google Ads (also known as PPC advertising) also play a crucial role by placing you at top positions instantly based on bid amounts rather than organic rankings alone.

Beyond just being present though, successful digital marketing involves delivering content that resonates with your target audience and encourages them to engage further. The goal is to not only bring in visitors, but also convert them into satisfied customers.

digital marketing for auto dealers

Key Takeaway: 

 

Digital marketing has changed how auto dealers reach car buyers. To stay competitive, understanding and using these strategies is crucial. This involves connecting with potential customers throughout their buying journey, leveraging online research habits of the majority who start their search online, optimizing SEO and PPC advertising to appear high in search results and deliver engaging content that turns visitors into satisfied customers.

Importance of Digital Marketing for Auto Dealerships

The digital world is a playground teeming with potential customers. In fact, 95% of car buyers turn to digital research before making their vehicle purchase. Not only that, but twice as many start their search online than by visiting dealerships in person.

This shift towards the internet means one thing: your dealership’s marketing strategies need to be well-oiled machines humming along the digital highway. From website design and SEO to social media engagement and email campaigns, every aspect should work together like gears in a finely-tuned engine.

Creating an Online Presence

Your online presence serves as your showroom floor where potential customers can browse at their leisure without feeling any pressure from sales staff. It’s not just about listing cars; it’s also about building trust through helpful content that answers common questions or offers advice on topics like financing options or maintenance tips.

A strong online presence creates a space for interaction between you and potential buyers – answering queries promptly can make them feel valued which increases chances they’ll become happy customers.

Leveraging SEO & SEM Strategies

Digital marketing isn’t simply about having a fancy website though – it’s more nuanced than that. Consider this analogy: Your site is like owning prime real estate property in New York City (cool right?), but what good does it do if no one knows how to find you? This is where Search Engine Optimization (SEO) comes into play.

In simple terms, think of SEO as signposts guiding traffic straight into your ‘digital dealership’. By utilizing targeted keywords associated with your company, you’re more likely to appear in search results when potential customers are searching for their next vehicle.

With an effective SEO strategy and a strong online presence, you’ll be able to drive traffic straight into the fast lane of your digital dealership.

Key Takeaway: 

 

Think of the digital world as your dealership’s playground teeming with potential customers. Make sure your online presence is a well-oiled machine, from website design and SEO to social media engagement and email campaigns. Use it not just for listing cars but also for building trust through helpful content. Remember, an effective SEO strategy combined with strong online presence can drive traffic straight into the fast lane of your digital dealership.

digital marketing for auto dealers

Leveraging Search Engine Marketing for Auto Dealerships

Search engine marketing (SEM) is like a turbocharged engine propelling your dealership into the limelight. Just as you wouldn’t ignore a potential buyer walking onto your lot, you can’t afford to overlook online visitors who could be just clicks away from becoming customers.

Mastering SEO for Auto Dealerships

The key to driving these online leads lies in mastering Search Engine Optimization (SEO). Picture SEO as the high-octane fuel that powers your digital visibility. With strategic use of keywords such as ‘search engine’, ‘google search’, and ‘paid search’, it’s possible to rev up your website’s ranking on Google and other major engines.

You’re not only boosting traffic but also attracting potential car buyers at their most decisive moments – when they are actively searching for information about their next vehicle purchase or comparing prices. Remember, the first organic result on Google has an average click-through rate (CTR) of about 28%. That’s more eyes on your inventory and potentially more wheels rolling off the lot.

Dynamically driven PPC advertising strategies further accelerate this process by enabling ads tailored specifically towards individual user searches, better known as dynamic search ads.

WordStream research shows how Automotive dealers who have adopted SEM techniques effectively have seen significant improvements in site traffic and lead generation. Now that’s something worth getting excited about.

Harnessing the Power of Social Media for Auto Dealerships

With digital marketing, auto dealerships must take advantage of the immense potential reach social media offers on platforms such as Instagram and Facebook. The potential reach on platforms like Instagram and Facebook is massive.

Using Social Media for Community Building

A study by Think with Google reveals an interesting trend: about 23% of buyers talk about purchasing a new car on social media, and nearly 38% consult these sites before making their decision. This demonstrates the impact your dealership’s presence on social platforms can have in swaying opinions and building trust among potential customers.

To capitalize on this opportunity, start conversations around your brand or specific vehicles you offer. Encourage happy customers to share their experiences or even post photos of their new cars. Engaging content generates more interactions, which then helps boost visibility through algorithms used by many social media sites.

Your automotive digital marketing strategy should also involve answering questions promptly – be it about price comparisons or details related to vehicle purchase options – as part of maintaining excellent customer service online too.

Social networks are also great channels for promoting special deals or upcoming events at your dealership—just make sure any promotions align with platform guidelines so they don’t get flagged.

The goal here isn’t just selling cars; it’s creating relationships that lead not only to immediate sales but repeat business down the line—a successful dealership knows how important return customers are.

Effective Email Marketing Strategies for Auto Dealerships

Email marketing stands tall among the various marketing channels, boasting a remarkable ROI. In fact, you can expect about $42 in return for every $1 spent on email campaigns.

To start reaping these benefits, there are some effective strategies to adopt. First off, make sure your emails resonate with your potential car buyers. Personalization is key here; it’s not just about including their name in the subject line but tailoring content that suits their specific needs and preferences.

Focusing on Segmentation

Different customers have different needs and desires when looking at vehicles. So why send them all the same email? By segmenting your mailing list based on factors like previous purchases or expressed interests, you’ll be able to craft more targeted messages that speak directly to each group’s unique circumstances.

The Power of Automation

Email automation isn’t just convenient—it also increases engagement rates by delivering timely content exactly when subscribers need it most. For example, sending follow-up emails after test drives or maintenance reminders can enhance customer experience while keeping your dealership top-of-mind.

Leveraging Analytics

Analyzing campaign performance will give insights into what works best for engaging prospects and converting leads into happy customers who keep coming back again. HubSpot research suggests testing variables such as timing of delivery or subject lines could significantly impact open rates which means more eyes on your offerings.

Therefore, email marketing should be carefully tailored to ensure the right message is delivered to the appropriate recipient at an opportune moment. With these strategies in place, your auto dealership is well on its way to driving more sales and nurturing long-term customer relationships.

digital marketing for auto dealers

Building a Strong Online Presence for Auto Dealerships

A strong online presence can serve as the digital showroom for auto dealerships. It’s not just about having a dealership website, but making sure it effectively represents your brand and attracts potential customers.

To begin, ensure your website is visually appealing and user-friendly. The goal is to generate traffic and ultimately increase sales by attracting car buyers who are in different stages of their vehicle purchase journey.

Importance of Mobile Optimization

In today’s digital age, mobile optimization is no longer optional; it’s crucial. A whopping 71% of consumers use their phones during the vehicle purchasing process. Therefore, optimizing your dealership’s website for mobile devices improves user experience leading to increased traffic and leads.

Your website should be speedy on any device – mobiles, tablets or computers – without compromising its aesthetics or features. A well-designed responsive website helps users easily navigate through pages whether they’re looking at price comparisons or filling out lead form ads from any device.

The rise in popularity of blue book value websites has also made it more important than ever before for dealerships’ sites to provide detailed information about each specific vehicle available in inventory along with competitive pricing details.

Digital Marketing Process: Making Your Site Visible

You’ve got a beautiful responsive site ready? Great. But that alone won’t help if people can’t find you online when searching for local dealerships or specific vehicles on search engines like Google. This makes SEO (Search Engine Optimization) an integral part of building your automotive digital marketing strategy – helping improve visibility among potential car buyers who might be conducting price comparisons while considering which make and model best suits their needs.

Local SEO can help your dealership appear in relevant search results, reaching potential customers right when they are actively looking for a vehicle to purchase. This increases the chances of converting them from online visitors into happy customers who might also provide positive reviews and repeat business.

But remember, it’s not just about building an effective digital presence. It takes more than that.

Key Takeaway: 

 

Boost your auto dealership’s online visibility by building a user-friendly, mobile-optimized website. Attract potential customers at different stages of their vehicle purchase journey with an attractive digital showroom. Use SEO to make sure car buyers find you when they search for local dealerships or specific vehicles. Remember, it takes more than just a great site; engaging content and competitive pricing are key.

Utilizing Online Reviews and Reputation Management for Auto Dealerships

Your dealership’s reputation can significantly impact your bottom line. One key player in shaping this perception is online reviews. Let’s consider a fact: online reviews have a significant influence on your dealership’s reputation.

Think about it – when you’re shopping, do you check out the product reviews? Most of us do because they give insights into other customers’ experiences. The same applies to car buyers; before making their vehicle purchase, many potential customers will visit review sites to see what others are saying about your auto dealership.

The feedback left by happy customers not only helps build trust with prospective clients but also influences purchasing decisions. It makes sense then that managing these reviews effectively becomes critical for any successful automotive digital marketing strategy.

Tackling Negative Reviews Head-On

No one likes negative comments, but let’s face it – they happen. But don’t worry too much; even top-notch dealerships get them sometimes. How we respond matters more than the complaint itself.

Rather than ignoring or deleting such remarks (which might seem tempting), take them as an opportunity to showcase excellent customer service skills publicly and resolve issues quickly and professionally. Here’s a great guide on how to handle negative feedback like a pro.

Making the Most Out of Positive Feedback

We all love positive comments – who doesn’t want praise? These are gold mines waiting to be tapped.

  • Promote good words from satisfied clients across social media platforms.
  • Showcase some stellar testimonials right on your website.
  • Acknowledge those leaving good ratings promptly and sincerely.

Remember, reputation management isn’t just about mitigating the bad; it’s also about promoting the good.

The Power of Online Reviews in Numbers

Just in case you’re not totally sold on the power of online reviews, check out this BrightLocal study. It reveals a compelling fact: 87% of consumers read online reviews. Now that’s food for thought.

Key Takeaway: 

 

Embrace online reviews, both good and bad, to boost your auto dealership’s reputation. Happy customer feedback can drive trust and influence sales while tackling negative comments shows off top-notch customer service skills. Remember, promoting positive reviews across platforms is as important as managing the negatives.

Maximizing Your Dealership’s Digital Marketing Strategy

In the automotive industry, every dealership is looking for that magic formula to drive more traffic and convert potential customers into happy car buyers. But it isn’t just about selling a specific vehicle anymore; successful dealerships know they need to build their brand.

How do you accomplish this? The answer lies in leveraging the power of digital marketing. Not only can a well-executed strategy help you reach your target audience effectively, but it also generates leads by engaging potential buyers throughout their vehicle purchase journey.

Finding Your Ideal Car Buyer

A good starting point is understanding who your ideal customer is. Are they first-time drivers? Families needing an upgrade? Or are professionals seeking luxury cars?

This insight will allow you to tailor your dealership digital marketing strategies accordingly. With 95% of car buyers using digital research as a source of information and twice as many beginning their search online than visiting a dealership, getting seen on Google Ads or other search engines through strategic use of SEO keywords becomes critical.

Social Media: A Goldmine for Engagement

Beyond direct mail or email campaigns, social media sites offer invaluable opportunities for interaction with potential customers searching for new vehicles. Around 23% of them talk about purchasing a new car on these platforms – an excellent opportunity to engage.

You might want to consider dynamic ads that highlight different models according to user preferences or even lead form ads that make inquiries easy without leaving Facebook. Learn how some businesses have benefited from such approaches here.

Leveraging Reviews and Repeat Business

Your current happy customers are also a vital part of your digital marketing efforts. Online reviews significantly influence potential buyers, so encourage feedback from satisfied clients. These testimonials will not only build trust but can lead to repeat business – the cornerstone of any successful dealership.

With the right strategy, you can weave price comparisons, vehicle specs, and even Kelley Blue Book values into your online presence. This approach will help you stand out in today’s fiercely competitive automotive market.

Key Takeaway: 

 

Max out your dealership’s digital marketing by understanding who your ideal customer is and tailor strategies to match. Use the power of SEO, Google Ads, and social media to reach potential buyers effectively. Engage them with dynamic ads or lead form ads on platforms like Facebook where 23% talk about buying a new car. Remember to leverage online reviews from happy customers for trust-building and repeat business.

FAQs in Relation to Digital Marketing for Auto Dealers

How is digital marketing used in the automotive industry?

Digital marketing in auto sales targets potential buyers through SEO, email campaigns, social media engagement, and online reputation management. It’s about driving web traffic and converting it into showroom visits.

How can I promote my car dealership online?

Promote your dealership by leveraging search engine marketing, harnessing social media power for brand visibility, running effective email campaigns, and maintaining a strong mobile-optimized website.

What is the best advertising for used car dealers?

The most successful ads use a mix of search engine optimization (SEO), pay-per-click (PPC) strategies on platforms like Google Ads or Bing Ads, and engaging content across all major social networks.

How much does the average dealership spend on digital advertising?

According to NADA, an average dealer spent around $337 per new vehicle sold on digital ads in 2023. The exact figure depends largely on location, size of business, and competition levels.

Conclusion

Digital marketing for auto dealers isn’t only about selling cars; it’s also about forming connections, starting conversations, and developing a shared group. It’s harnessing the power of search engines to reach potential buyers at the right moment.

Remember, an effective online presence goes beyond just having a website. You need to be mobile-friendly because most car shoppers are using their phones during their buying journey.

Online reviews? They’re not just feedback – they shape your reputation and influence decisions. Handle them wisely!

Emails aren’t old-school! They still pack a punch in keeping prospects engaged throughout the purchasing process with impressive returns on investment (ROI).

The key takeaway? Digital channels offer vast opportunities if used effectively. So gear up, stay updated and drive full-speed ahead into digital success!

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Gail Rubinstein

Gail has been in the Auto Industry for 24 years in multiple positions ranging from Sales, Finance Management, New Car Manager, Used Car Manager, GSM. She spent 6 years at vAuto as a Performance Manager, built a multi-million dollar wholesale automotive company with 2 partners and started Retail Resilient in 2017 to help Auto Dealers market their dealerships on Social generating hundreds of leads and hundreds of sales!! She currently employs people in the United States and Canada to work remotely from home and serve car dealer clients nationwide. All of our Retail Resilient employees are car people and they absolutely LOVE the car business!! Gail is originally from Winnipeg Canada and has lived in the United States since 2001. She believes in entrepreneurship, capitalism and the spirit of using creativity to build something from nothing. It is through hard work, dedication, passion and love that people can come together to build strong business communities that provide jobs, financial resources and a place you can call home.